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Error Levels & Response Commitments

Each problem reported by a Premium Support customer is assigned an error level when it is received. Whenever possible, Ciranova responds to reported errors based upon the severity of the error as follows:


Error LevelDescriptionResponse
CriticalUser is unable to use the productAs soon as possible
ModerateUse of the product is interruptedTwo days
MinorUse of the product is limited, or user requires assistance or informationThree days

Actual support responses are governed by the terms of a support contract.

Ciranova Holidays

Ciranova will observe the following holidays during 2007:

January 1New Years Day
February 19Presidents Day
May 28Memorial Day
July 4Independence Day
September 3Labor Day
November 22-23Thanksgiving
December 24-25Christmas

 

 

XPyCell
Universal OpenAccess PCells, created using Ciranova's PyCell Studio software. PyCells are authored using the popular Python programming language, hence the name.
XAMS
Analog/Mixed Signal
XPyros Layout Viewer
A component of Ciranova's PyCell Studio software. The Pyros Layout Viewer can open any OpenAccess block, select layout objects for examination, and manipulate PyCell parameters. Pyros also includes a built-in design rule checker that allows users to check the layout interactively.